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A new local Super Store publicly announced that when more than three people are standing in line at cash registers,additional checkout-lines will be opened. After the announcement, customers quickly noticed that the additional lines were not opened until six or seven people were standing in line. This indicates a gap betweenA) management perception of customer expectation and service quality specifications B)actual service delivery and how service quality was communicated C)customer expectation and management perception of customer expectation D)customer expectation and internal management communication
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