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Universal Containers (UC) のお客様から、サポート ケースへの対応が十分に迅速ではないというフィードバックが寄せられています。 UC は、2 時間以上開いているすべての割り当てられていないケースを緊急のケース キューに送信し、サポート マネージャーに警告したいと考えています。この要件を満たすために、管理者はどの機能を構成する必要がありますか?A. ケーススケジュールレポート。B. ケース ダッシュボードの更新。C. ケース エスカレーション ルール。D. ケース割り当て規則。
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