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which of the following is most likely to be true of creating crisis messages?a) corrective actions are explained to stakeholders only in accident crisisb) crisis communication teams must modify their messages to various mediac) when stakeholders hold a company responsible for a crisis, the company should issue an excuse or justification rather than an apologyd) crisis messages are not required in a victim crisis since stakeholders do not attach responsibility to the companye) providing compensation is a sign of guilt, so companies should refrain from announcing compensation in their crisis messages
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