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Who among the following individuals has a content-centered listening style? William, the general manager in a designer firm, readily adjusts project deadlines when his employees communicate their difficulties to him. Riya, the chief editor of an online magazine, notices if any of her employees is not in the mood to work. She offers them advice and tries to help them in case of personal problems. Dean, a senior physician, insists that his patients explain their entire medical history before he makes a diagnosis. He asks specific questions and gathers all details to ensure an accurate diagnosis. Ruby, the production manager of a pharmaceutical company, is particular on keeping her schedule organized. She does not listen to any suggestions from her colleagues to change her schedule. Susan, a counsellor, ensures that her patients are comfortable with her by engaging them in informal conversations about common interests and hobbies.

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